Comprehensive Informatization of the Education System – CISOO

Improvement and Development of Services and Registers

Upgrades are planned to enhance the user experience for system users across all modules and parts of the comprehensive software solution developed in the project “Computerisation of Processes and Establishment of Comprehensive Electronic Services for Enrolment in Educational Institutions” (e-Enrolments), as well as other upgrades.

The upgrades relate to systems/subsystems/modules including:

• e-Matica
• Enrolment and registration in early childhood and preschool education institutions
• Enrolment and registration in primary schools
• Enrolment and registration in secondary schools
• Enrolment and registration in student dormitories
• Reporting system
• National Information System for Adult Education
• User portal
• NISpVU 2
• GSB Integration

Furthermore, the project will develop an Application for Comparing Study Programmes and a Module for Recording School Curricula and Annual School Plans. All modules and systems covered by this project will be upgraded with functionalities necessary for compliance with any changes in laws and regulations, as well as functionalities based on the requirements and needs of key and end users of the system.

Development of Digital Record of Issued Certificates

Key activities include the creation of a digital record of issued final certificates for higher education, secondary education, and primary education, as well as other forms of education, including a software interface for institutions through which data will be entered into the record. Additionally, an interface for creating analyses and statistical reports based on the collected data will be developed.

Supporting Infrastructure

This includes the equipment and upgrading of CARNET’s data centres with hardware to accommodate applications, databases, and other necessary services of the information system. The system is planned to expand to a hybrid operating mode between infrastructure in data centres and in the public cloud, so that, during peak system loads, necessary capacities can be automatically engaged in the public cloud.

Security Testing of Applications and Infrastructure

This activity includes security testing of applications that will be developed and/or enhanced through this project, as well as security testing of the appropriate computer infrastructure for hosting applications, databases, and other required services.

User Education

In line with the enhancement of existing services, the development of new services, and additional activities planned within this operation, an evaluation and supplementation of user guides will be conducted to ensure they are aligned with the newly implemented functionalities and to facilitate user experience. Additionally, new guides will be created for parts of the system that will be developed through the project. CARNET, with its existing capabilities and knowledge, will, as a multidisciplinary team, prepare a proposal for the mandatory elements and guidelines for creating educational content based on existing materials and user feedback.

To guide users more efficiently and effectively through the developed/enhanced systems/subsystems/modules and functionalities, CARNET plans to conduct online training (webinars, e-courses), the recordings of which will be permanently available on CARNET’s existing portals. Training will be provided as needed (if it is found that new functionalities are particularly complex and/or a completely new module needs to be introduced to users).

User Support

User support will primarily be provided through CARNET’s helpdesk for all newly developed and improved services, registers, and records, with the goal of assisting end users in navigating the new functionalities and systems that are part of the project activities. Additionally, activities will be planned to provide quality support and enhance the user experience by informing users through various communication channels (such as email, SMS, etc.) and interactive parts of the interface (notification interfaces), as well as dynamic tracking of key activities (reports and forms regarding statuses at specific steps of the enrolment process).

This element will ensure that information related to the project is shared in a timely manner with both direct users and other stakeholders and the public (through the creation of a visual identity, continuous relationships with different bodies during the project’s duration, social media posts, and the creation of a communication strategy). This element includes activities aimed at raising awareness of the project’s activities and results, ensuring the visibility of the project’s implementation, promoting the project in partnership with key stakeholders, and disseminating the project’s results.

In addition to the aforementioned key activities of the project, CARNET will also carry out horizontal activities that include: preparing and monitoring the implementation of the project in line with relevant strategic documents and PULJP, effective and efficient project management, and preparing and implementing public procurement in compliance with the legal framework.